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Terms and Conditions

Terms and Conditions

Welcome to Doubled Gratitude and being a part of DG Friends! We strive to shop together with you as a friend you can count on to pick out the best, critique you and make sure you’re at your most glamorous no matter the occasion! As you skip down our virtual aisles, do bear in mind these Terms and Conditions (the “T&Cs”) that apply to www.doubledgratitude.com (the “Site”), and to the products and services provided to you. By using this site, you hereby understand, acknowledge and agree to adhere to the T&Cs.

 

General

Doubled Gratitude LLP (“we”, “Doubled Gratitude”) is a Singapore-registered company (Registration number: T20LL1973A) contactable at (+65) 8889 7055 (SMS, Telegram and WhatsApp), @doubledgratitude (Telegram and Instagram) or via email at info@doubledgratitude.com. 

 

Intellectual Property Rights

Doubled Gratitude is the owner and licensee of any and all intellectual property rights associated with the Site including, but not limited to, software, content, and published materials. Any copy, reproduction, modification, republication, upload, post, transmission, adaptation, download, distribution, and other dealings with content or material from the Site should be limited only to your personal use and credited to Doubled Gratitude. It is your responsibility to obtain Doubled Gratitude’s prior written permission for any usage of content and materials of any form relating to the Site for business or commercial enterprise.

 

Shopping

We hope you enjoy shopping with us! Your order is secured and confirmed upon submission of payment. All major credit cards (Visa/Master), PayNow, ShopPay, Google Pay and Apple Pay are accepted as payment methods. Do ensure that you have the correct item selected before completing the checkout process. Doubled Gratitude will not be obliged to make changes or be held liable in the event the wrong item is selected. 

Our acceptance of your order will commence once the order confirmation email has been sent to your registered email address. Each fully-paid order accepted by us shall be a separate and individual contract between you and us, and governed by these T&Cs. Should we be unable to fulfil/ship your order, you will be duly notified and a refund will be made to your original mode of payment. 

Doubled Gratitude reserves the right to accept or reject any order(s).

 

E-Gift Vouchers

  1. No refund (cash or equivalent) will be given for any unused value.
  2. E-Gift Vouchers are valid for a year from the date of purchase.
  3. E-Gift Vouchers are strictly non-transferable and validity non-extendable.
  4. E-Gift Vouchers are not applicable for purchase of other E-Gift Vouchers.

 

Promotion Codes (“Promo Codes”)

  1. Only 1 promo code may be used at any time and will not be stackable.
  2. Promo codes are only applicable for products sold at non-discounted prices.
  3. Promo codes are not applicable for purchase of E-Gift Vouchers.

 

Shipping and Delivery

Excited for your product? Do ensure that your delivery address is updated and accurate. Inaccurate or incomplete addresses may result in delayed delivery or loss mail. Orders will be shipped within 3 business days and take around 3 to 4 business days to arrive. Do check with SingPost for more details. Any shipping fees will be displayed on the Site during checkout.

 

Products

We take extra care in making sure your products are of the best quality. However, some small scratches may inadvertently appear on the accessories. The true colour of an item and its size may also vary due to lighting, as well as discrepancies during photo-taking, and precision of the manufacturing process. 

Doubled Gratitude will not be liable if you have purchased or received our merchandise from a third party.

 

Warranties and Liabilities

The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

Without limiting to generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies of typographical errors. You expressly agree that your use and/or access of the Site is at your own risk.

Without prejudice to the generality of the foregoing, we expressly disclaim and and all liability arising from (i) life or wear of any product or that it will be suitable for any particular purpose of use under any specific conditions, notwithstanding that such purpose of conditions may be known or made known to Doubled Gratitude; (ii) improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuse of the products, as well as fair wear and tear by you or any third party; (iii) third party claims, whether directly or indirectly caused by, or relating to, the contents of the Site and the products purchased on or through the Site; and (iv) any warranties provided under these T&Cs if the total price for the product has not been paid in cleared funds by the due date for payment.

You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any product purchased from the Site is processed by third party payment system providers and Doubled Gratitude does not retain or process any such payment information. Doubled Gratitude cannot guarantee the security of such third party payment system(s) or any payment data on the Site. Doubled Gratitude is not responsible for any acts of omissions of any third parties and disclaims and and all liability in connection with the acts, omissions of defaults of such third parties. Without prejudice to the generality of the foregoing, Doubled Gratitude is not responsible for the results of any credit inquiry, the availability or performance of the internet, your connection to the internet or the action(s) or inaction(s) of any other person or entity, including any internet service provider. By using the Site, you expressly relieve Doubled Gratitude from any and all liability in connection with the acts, omissions or defaults of such third parties (i) to the extent permissible by law where we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any order; and (ii) our total liability to you for all other losses arising under or in connection with any contrast between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such order.

 

Incorrect / Defective Merchandise

Many apologies for our oversight. Either your friends here at Doubled Gratitude have been busy or Mr SingPostman has made a small blunder and we do seek your understanding. Do drop us an email or text message with images of the incorrect items. As for defect(s), it will be processed on a case-by-case basis. If approved, we will send you the correct item as soon as possible. In the event that the product you ordered is sold out, a credit promo code with a validity of 1 month will be issued to you.

 

Loss Mails

Shipping by default is by normal mail, which is a shipping service provided by SingPost without tracking and this parcel will be dropped into your mailbox. We highly recommend registered mail or self-collection as we are not liable for any lost parcels if normal mail is opted during checkout.

In the event you do not receive your mail, you can consider checking your mailbox, or if any family members in your household has collected it for you from the mailbox.

 

Termination

We will determine in our sole discretion whether there has been a breach of these T&Cs through your use and/or access of the Site. When a breach of these T&Cs has occurred, we may take such action(s) that we deem appropriate, including: 

  1. Immediate, temporary or permanent withdrawal of your right to use and/or access the Site;
  2. Issue a warning to you;
  3. Commencing legal proceedings against you for loss resulting from your breach; and
  4. Disclosure to law enforcement authorities of such information as we reasonably deem necessary.

We exclude liability for any action(s) taken in response to breaches of these T&Cs. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate.

 

Personal Data

By signing up to be a part of our clique, you voluntarily agree to provide certain information including, but not limited to, your name, delivery address, email address, contact number, date of birth, cookies, IP logs and billing information. We are committed to ensuring that your privacy is maintained. By visiting or using doubledgratitude.com, you agree to the collection and use of your data. Doubled Gratitude will ensure that all Personal Information provided will not be shared, sold and misused by our company.

 

Your data will allow Doubled Gratitude to:

1) Fulfil and/or notify you of any changes to your order(s).

2) Send you periodic email updates about our products (if desired).

3) Track statistics for business purposes.

Doubled Gratitude may disclose Personal Information if required by law; to investigate or report illegal activity; or to enforce our rights or defend claims.

 

Updates

Doubled Gratitude reserves the right to change any content or material on the Site at any time. Any content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if, for any reason, the Site or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current of future access to and/or use of the Site without any prior notice to you. 

For any changes to the T&Cs, the revised version will be reflected here and if appropriate and necessary, notify you via email. Any changes will not affect any orders that have been placed and accepted prior to the date of the change. Your continued use of the site indicates your assent to the T&Cs as posted.

For any enquiries regarding our T&Cs and Privacy Policy, please contact us at info@doubledgratitude.com.

 

Last updated 7 March 2024

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